Shipping policy

-Cut off time 16:00 (GMT+01:00) London, United Kingdom time zone.

- Orders are processed and shipped out in 2- 4 business days (Monday- Friday). This ensures that I am providing only the BEST quality items to you while also maintaining proper packaging.

I am not responsible for the package once it is shipped. Please refer to tracking information via email correspondence for tracking numbers and carrier; You will need to contact the shipping carrier directly, should any issues arise. I am not responsible for lost packages. Please feel free to always reach out to me (Helena) by email (sevenheavencraft@gmail.com) should any issues arise during shipment process. I will always try my best to assist in any way that I can!

-All orders will be shipped via Royal Mail, Ervi or Yodel. Shipping Rates are determined by package weight, size, and carrier rates. Delivery time 4- 8 days (Monday- Friday)

- Please ensure your address is correct in the address line. I am not responsible for packages getting lost due to the wrong address being given to me. If package is returned to sender (me) due to incorrect address, shipping refund will not be issued.

- I am not responsible for lost, stolen, or damaged packages. Once I give the package to the carrier (Royal Mail, Ervi, Yodel), it is their responsibility to get it to you.

- I am not responsible for damaged products due to shipping. I package orders with care to ensure no breakage. If a product is damaged, contact me at sevenheavencraft@gmail.com with a photo and the order number, and we will compromise on a final decision for replacement and/or refund!

Tracking Information

Tracking numbers are sent to the email or phone number on file (inputted when you placed your order) when your order is processed and ready for shipping. Please check spam folder if you feel you did not receive a tracking email.

I am not responsible for delays due to customs.